The rules that govern your use of Pariwar Sewa
Last updated: February 2026
These Terms & Conditions ("Terms") govern your use of Pariwar Sewa, operated by Pariwar Engineering & Construction Pvt. Ltd. ("we," "us," "our"), a marketplace connecting customers with verified, independent service technicians for electrical, CCTV, networking, land surveying, waterproofing, web development, and related services across the Kathmandu Valley (Kathmandu, Bhaktapur, Lalitpur) and beyond. By browsing, creating an account, or booking a service on this platform, you agree to these Terms. If you do not agree, please do not use the platform.
Pariwar Sewa operates as a marketplace and booking coordinator. Technicians listed on the platform are independent professionals who have been through our identity and credential verification process — they are not employees of Pariwar Engineering & Construction Pvt. Ltd. We facilitate discovery, booking coordination, and dispute support, but the technical work itself is performed by the technician or team assigned to your job.
Every professional who applies to join the platform submits a valid government-issued ID, evidence of relevant qualifications or trade experience, and, where applicable, business registration documents. Each submission is manually reviewed by our team before a technician is listed — automated approval is not used. Verification status is reviewed periodically and can be revoked if a technician's conduct or documentation falls below our standards.
To book a service you may need to create an account with your name, email and/or phone number, and a password. You are responsible for keeping your login credentials secure and for all activity under your account. Let us know immediately at pariwarsewa4@gmail.com if you suspect unauthorized use of your account.
You must provide accurate contact information — inaccurate details can delay or prevent booking coordination.
Bookings are confirmed by phone. After you request a service, our team calls you to confirm the scope of work, schedule, and location before a technician is assigned. A minimum advance-booking period applies and is shown to you at the time of booking.
We aim to assign the technician or team best suited to your job, but assignment is subject to technician availability in your area.
Prices shown on the platform are starting rates. Final pricing may vary based on the scope of work, location, accessibility, and materials required — your assigned technician or our team will confirm the final quote with you before work begins. A minimum service charge applies to all bookings, and emergency or priority requests may carry an additional charge; both are disclosed to you at the time of booking.
We do not process payments online. Payment is arranged and made directly between you and the technician or team at the time of service — the platform does not hold, process, or guarantee any payment. Please confirm the final price before work begins and ask for a receipt.
You may cancel or reschedule a booking by contacting our support team at least 24 hours before the scheduled time. Cancellations made with less than 24 hours' notice may incur a cancellation fee. Rescheduling is free when requested with sufficient notice.
If a technician does not show up for a confirmed booking, contact our support line immediately — we will arrange a replacement technician or a new time at no extra charge.
Reviews are only accepted from customers who have completed a verified booking with that technician. Technicians cannot delete or hide reviews. If a technician disputes a review, our team investigates before any action is taken; reviews found to be fabricated or in violation of these Terms — whether unfairly negative or artificially inflated — may be removed after investigation.
If you are unsatisfied with a completed job, were charged unexpectedly, or believe work was not completed as agreed, contact our support team within 48 hours of the job. Our team reviews the order details and any evidence submitted (typically within 1–3 business days), then contacts both parties to work toward a fair resolution — this may include a technician returning to complete unfinished work. If mediation does not resolve the issue, our team makes a final decision; technicians found in breach of these Terms may be suspended or removed from the platform.
You agree not to:
We may suspend or terminate access for anyone who violates these Terms.
Technicians on the platform are independent professionals, not employees of Pariwar Engineering & Construction Pvt. Ltd. While we verify credentials and provide dispute support as described above, we are not liable for the acts, omissions, or work quality of independent technicians beyond the verification, review, and dispute-resolution process offered on the platform. Since payment is arranged directly between you and the technician, the platform does not guarantee or insure any payment made outside it.
To the extent permitted by Nepali law, our liability arising from your use of the platform is limited to the fees, if any, paid directly to us for use of the platform itself.
The Pariwar Sewa name, logo, and platform content are the property of Pariwar Engineering & Construction Pvt. Ltd. and may not be copied or used without permission. Content you submit (such as reviews) may be displayed on the platform in connection with the service it relates to.
These Terms are governed by the laws of Nepal. Any disputes not resolved through the process above are subject to the exclusive jurisdiction of the courts of Nepal.
We may update these Terms from time to time to reflect changes in our services or for legal reasons. We will post the updated Terms here with a revised "Last updated" date; continued use of the platform after changes take effect means you accept the updated Terms.
If you have any questions about these Terms & Conditions, please don't hesitate to contact us.